Shipping Policy
Shipping and Delivery Policy
Order Preparation
After payment validation and subject to availability, orders are prepared and shipped within 24 to 48 business hours. Saturdays, Sundays, and public holidays are not included.
Delivery Time
In mainland France, delivery usually occurs within 3 to 5 business days after dispatch. The usual total delivery time is therefore 4 to 7 business days from order confirmation. The more precise date or timeframe displayed during payment prevails.
Free, Tracked, and Insured Delivery
Standard delivery is free in mainland France. It includes tracking and coverage in case of loss or damage according to carrier conditions and applicable laws. A tracking link or number is sent by email as soon as it is available.
Other Destinations
When delivery to another destination is offered at checkout, the specific costs and times for that destination are displayed before order validation.
Delivery Address
The customer must verify the accuracy and completeness of their address before ordering. If a correction is still possible before shipping, contact contact@calimoa.fr immediately. Reshipment made necessary by an incorrect address or an unclaimed package may incur additional costs clearly announced before the new shipment.
Delay
Estimates may be affected by exceptional volume, weather events, strikes, or customs operations. In case of delay, contact us with your order number. Consumer rights related to delivery time, cancellation, and refund remain fully applicable.
Lost or Damaged Package
If tracking stops updating, if the package is marked as delivered but not received, or if it arrives damaged, please write to us promptly with your order number and, if possible, photos. After verification, CALIMOA will arrange an appropriate solution, including a new shipment or a refund when conditions are met.
Contact
contact@calimoa.fr â customer service available 7 days a week.